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Here is the job you're interested in:
ITSM Support Analyst
Company
******
Email
******
Position
Full Time
Experience
3-5 Mid Level
Category
Administrative
Date Posted
Fri 27 Apr
Location
Glasgow, Strathclyde
Post ID
457668
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You must have current experience of
Understanding of ITIL/ITSM processes
Practical hands-on experience of supporting & maintaining an ITSM application, e.g. Remedy, ServiceNow, Peregrine etc.
Proven IT Service Management experience in requirements capture, design and configuration across all ITSM processes , including: Incident Management; Problem Management; Change Management; Service Request Management & Configuration Management
Exceptional communication skills
Exposure to risk and control concepts
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