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Client Account Coordinator
Company
******
Email
******
Position
Full Time
Experience
3-5 Mid Level
Category
Account Manager
Date Posted
Fri 27 Apr
Location
Leeds, Yorkshire
Post ID
467468
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DUTIES INVOLVED IN THIS VACANCY:
oResponding to all queries in a timely fashion
oFirst point of contact for Client and the company Network
oKnowledge of Jubilee to locate containers (delivery bookings etc)
oSupporting client to update Authorisation in a timely manner
oUnderstand SOP requirements (and make agreed amendments)
oDeal with operational exceptions outside the SOP (e.g. light loads)
oSupport users with operational queries
oTraining sessions for new Client users
oEnsure you provide clients with an accurate and timely status of their orders
oManaged via Action Lists / Updates / Dashboard
oOperational emails (e.g. Missing PO's/Items/Vessels)
oAdd new users/accounts
oAdvising Client of any changes to planned shipments or deliveries
oAdvising of any import information / changes of procedures or market updates to client including origin updates
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