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Here is the job you're interested in:
ICT Service Delivery Manager
Company
******
Email
******
Position
Full Time
Experience
3-5 Mid Level
Category
Marketing
Date Posted
Fri 27 Apr
Location
Manchester, North West England
Post ID
447969
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KEY SKILLS
- Service Awareness
- Appreciation and knowledge of live Services (Operations)
- Infrastructure a plus
- Leading and delivering Service Transition activities when resource is constrained and finding optimalways to achieve effective transition new or changed services to live operations
- Writing and defining /getting agreements of Service Level Targets/Agreements
- Defining Service Models (Operational Support Models)/Specifications, e.g Non Functional Requirements (Availability, Capacity, Supportability, IT Security)
- Requirements Elicitation
- Business Analysis skills
- Service requirements gathering building fit for purpose solutions
- Experience of writing RFQ/RFT/RFPs
- Experience of evaluating ITTs
- Experience of writing Contract Schedules that identify both parties responsibilities and how to measure
- Financial modelling and Service costing Supplier Management
- Experience of managing commercial third parties
- Realised best practice service delivery through Continuous Service Understanding of various Frameworks and procurement regulations (OJEU, GCloud etc.)
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